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Terms of Service

Effective Date: February 8, 2026
Last Updated: February 8, 2026

IMPORTANT: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER (SECTION 19).

These Terms of Service ("Terms") are a binding agreement between PermitTracker ("Company," "we," "us," "our") and you ("Customer," "you"). By creating an account, clicking "I agree," signing an order form, or using the Service, you agree to these Terms.

1) Business Use Only; Authority

The Service is intended for commercial/business use (e.g., contractors and construction-related businesses). You represent that you are using the Service in a business capacity and that you have authority to bind the Customer organization you represent.

2) Parties; Corporate Capacity; No Personal Liability

You are contracting solely with PermitTracker (the "Company").

NO PERSONAL LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT THE COMPANY'S OWNERS, FOUNDERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS HAVE NO PERSONAL LIABILITY TO YOU UNDER THESE TERMS. ANY CLAIM MUST BE BROUGHT ONLY AGAINST THE COMPANY AS A CORPORATE ENTITY AND IS SUBJECT TO THESE TERMS (INCLUDING LIMITATIONS OF LIABILITY).

3) The Service; No Government Affiliation; No Professional Advice

PermitTracker provides tools to organize and track permits, documents, tasks, and dates, including reminders and notifications.

Not government-affiliated. The Service is not a government website/service and does not submit permits or represent any authority.

No professional advice. The Service does not provide legal, regulatory, engineering, scheduling, or compliance advice. You are responsible for verifying obligations with official sources and professionals.

4) Critical Deadline / AI / Non-Reliance Terms (Human-in-the-Loop)

4.1 Verification required

The Service may display, calculate, extract, or suggest dates, deadlines, statuses, requirements, or conditions — including through automated or AI-assisted processing of Customer Content. You acknowledge and agree:

  • outputs may be inaccurate, incomplete, delayed, or out-of-date;
  • you are solely responsible for verifying all dates, permit numbers, conditions, inspection requirements, and compliance obligations against official sources and original documents; and
  • you must implement your own internal controls and redundancy (independent calendars/checklists, professional review, etc.) appropriate to your risk.

4.2 Not a system of record; no sole reliance

You agree you will not rely on the Service as the sole system of record for legal compliance, permitting deadlines, inspections, or construction scheduling.

4.3 Best-effort notifications

Notifications (email and any other channels) are best-effort and depend on third-party delivery systems, spam filters, device settings, and your configuration. We do not guarantee delivery, timing, or routing.

4.4 Explicit release for deadline-related damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY IS NOT RESPONSIBLE FOR (AND YOU RELEASE THE COMPANY FROM) ANY FINES, PENALTIES, STOP-WORK ORDERS, INSPECTION FAILURES, PERMIT EXPIRATIONS, MISSED RENEWALS, LIQUIDATED DAMAGES, SCHEDULE IMPACTS, DELAYS, COST OVERRUNS, PROJECT SHUTDOWNS, OR LOSS OF REVENUE ARISING FROM OR RELATED TO:

  • incorrect or missing data in the Service,
  • missed/undelivered notifications,
  • AI/automated extraction outputs,
  • user configuration or user error, or
  • third-party failures.

5) Accounts; Security; Admin Controls

You are responsible for:

  • maintaining confidentiality of credentials,
  • all activity under your account(s),
  • ensuring your Users comply with these Terms, and
  • promptly notifying us of unauthorized access.

Customer administrators may add/remove Users, set permissions, and access/work with Customer Content in the workspace.

6) Customer Content; Ownership; License

6.1 Ownership

Customer retains ownership of Customer Content.

6.2 License to operate

Customer grants the Company a non-exclusive, worldwide license to host, store, copy, transmit, display, and process Customer Content solely as necessary to:

  • provide, maintain, and secure the Service,
  • perform conversion/indexing and optional automated extraction,
  • provide collaboration and notifications you configure.

6.3 Customer warranties for content

You represent and warrant:

  • you have all necessary rights and permissions to submit Customer Content;
  • Customer Content does not violate law or third-party rights;
  • you will not upload malware/harmful code; and
  • you will not upload highly sensitive data (e.g., government ID numbers, medical info) unless necessary and lawful.

7) Communications + Consent Allocation

7.1 Transactional vs marketing

We may send transactional/operational communications (account, security, configured reminders, service notices). We will not send marketing messages without appropriate consent where required.

7.2 Future communication channels

If additional channels (such as SMS or messaging platforms) are enabled in the future:

  • message frequency will vary;
  • message/data rates may apply;
  • opt-out will be available via account settings and/or channel-specific controls.

7.3 Customer responsibility for third-party contact information

If you enter contact information (email addresses, phone numbers, or other identifiers) for employees, subcontractors, clients, inspectors, or any third parties, you represent that you have provided all required notices and obtained all required consents to contact them and to send them messages using the Service (including under the TCPA and similar laws, if applicable). You are solely responsible for the legality of such messaging and maintaining consent records where required.

8) Acceptable Use

You will not (and will not allow others to):

  • use the Service unlawfully or to infringe rights;
  • upload malware or harmful code;
  • attempt unauthorized access or disrupt the Service;
  • reverse engineer the Service (except where prohibited by law);
  • use the Service to build a competing product;
  • bypass security or access restrictions.

We may suspend or terminate for violations.

9) Third-Party Services

The Service may depend on third-party services (hosting, storage, analytics, AI processing, email delivery, payments). We are not responsible for third-party services outside our control, and their terms may apply.

10) Fees; Billing; Taxes (If Applicable)

If you purchase a subscription:

  • fees are billed in advance and are non-refundable except as required by law or an Order;
  • you are responsible for applicable taxes (excluding our income taxes);
  • we may update pricing with notice effective at renewal.

11) Suspension; Termination; Export

We may suspend or terminate access:

  • for breach of these Terms,
  • for non-payment,
  • for security/legal compliance reasons.

Upon termination, your right to use the Service ends. We may provide a limited export window for Customer Content when commercially feasible and lawful.

12) Intellectual Property; Feedback

We own the Service and all related software and documentation (excluding Customer Content). Feedback may be used by us without restriction or compensation.

13) Confidentiality

Each party will protect the other's Confidential Information using reasonable care and use it only to perform under these Terms.

14) Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR ACCURATE.

15) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

15.1 No consequential damages

IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, PROJECT DELAYS, STOP-WORK ORDERS, REGULATORY FINES, PENALTIES, OR COST OVERRUNS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Liability cap

THE COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR US $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the maximum extent permitted by law.

16) Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Customer Content,
  • your or your Users' use of the Service,
  • your violation of law or these Terms,
  • your projects, permitting activities, or compliance obligations,
  • any messaging initiated using contact information you provide (including consent-related claims).

17) Sanctions / Export Compliance

You represent that you are not prohibited from using the Service under applicable U.S. laws, including export control and sanctions laws, and you will not use the Service in violation of such laws.

18) Time Limit to Bring Claims

To the maximum extent permitted by law, any claim arising out of or relating to the Service or these Terms must be filed within one (1) year after the events giving rise to the claim, or it is permanently barred.

19) Arbitration Agreement; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY.

19.1 Binding arbitration

Except for (a) claims eligible for small claims court and (b) claims seeking injunctive relief for misuse of intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules.

19.2 Venue / format

Arbitration will be conducted in Wilmington, Delaware, unless the parties agree to remote proceedings or another location.

19.3 Class action waiver

DISPUTES WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY. NO CLASS, COLLECTIVE, OR REPRESENTATIVE ACTIONS ARE PERMITTED. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY CLASS PROCEEDING.

19.4 Governing law for arbitration

This arbitration agreement is governed by the Federal Arbitration Act and, where applicable, Delaware law.

20) Governing Law; Venue if Arbitration Unenforceable

These Terms are governed by Delaware law, excluding conflict-of-law rules. If Section 19 is unenforceable for a particular dispute, exclusive jurisdiction and venue will be in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

21) Changes to These Terms

We may modify these Terms from time to time. If changes are material, we will provide notice. Continued use after the effective date means you accept the updated Terms.

22) Miscellaneous

  • Assignment: You may not assign these Terms without our consent. We may assign in a merger, acquisition, or asset sale.
  • Force majeure: We are not liable for events beyond our reasonable control.
  • Severability: If part is unenforceable, the remainder remains in effect.
  • Entire agreement: These Terms (and any Order) are the full agreement.
  • No third-party beneficiaries: No third party has rights under these Terms.

23) Contact

PermitTracker
Support: support@permittracker.com
Legal: legal@permittracker.com